Privacy Policy

Who we are

This website ("Website") is owned and operated by Digiheroes EOOD, a digital marketing and advertising agency established and operating in Sofia, Bulgaria under the Bulgarian and EU regulations. As a visitor to our Website, you may have questions about the information you provide to us and how we process it. With this Privacy Policy, we would like to explain to you what information we collect on the Website and how we use it. The Policy is regarding the information collected through the Website and does not concern such, collected and processed by "Digiheroes EOOD" on the basis of other lawful means specified in the Privacy Policy of "Digiheroes EOOD".

What personal data we collect and why we collect it

In case you have decided to contact us using the contact form, you are required to provide the following personal data - name (s), e-mail and text of your enquiry. The collected information is processed by "Digiheroes EOOD" only for the purpose of providing a response to the message submitted by you and for contacting you as our client.

We do not require you to register or provide personal information to view our Website or to access its content.

You can contact us in a way convenient for you through:
Mobile Number: +359 894315906
The contact form, on our Contacts page

Contact Forms

In our contact form, we gather your name, email and the text you provide for the sole purpose to identify messages submitted through the contact form and responding to your submissions as our clients.

We keep contact form submissions for a year for customer service purposes, but we do not use the information submitted through them for any marketing purposes.

Cookie Policy

Cookies are short text files or small packets of information that are stored through the Internet browser of your end device (computer, tablet, laptop or mobile phone) when you visit various sites and pages on the Internet. Their purpose is to make the user recognizable when it is used again on the Website, some cookies may store user behaviour and make it easier for you to use the Website. More information on how cookies work can be found on the Internet.

Use of cookies on our Website

We use cookies on our Website to facilitate, improve its performance and store information about user behaviour. In this case, no personal data is stored, ie through the cookies on the site we can not identify you as a person, therefore, the General Data Protection Regulation (Regulation 2016/679) does not apply to the collection of this information. The information collected from cookies can be used in summary form to analyze the user behaviour of the Website, which allows us to improve the functionality of the site, user paths and content.

Persistent cookies

They allow us to store information about browsing - analysis of visits, how you got to the Website, what pages you viewed, where you went through this Website. Tracking this information allows us to make improvements to the Website, including correcting errors and extending content. The shelf life of this type of cookie varies according to its specific purpose.

Session cookies

These cookies make it easier for you to use the site and store information temporarily, only during the session of the browser used. The information stored through them is which pages you visited and how you got to certain information. These cookies do not collect information from your end device and are automatically deleted when you leave the Website or end your browser session.

Manage the use of cookies

Browsers allow the management of cookies from a specially created folder on your browser. You can block the receipt of cookies, delete all or part of them, or set preferences for the use of cookies before initiating. Deleting or blocking cookies may adversely affect the functionality of our Website, and hence on your user experience on it.

Disable or block cookies

Controlling, disabling or blocking cookies is controlled by your browser settings. A total ban on the use of all cookies may affect the functional presentation of the site, its effectiveness and access to certain information. The cookies used on our Website are automatically deleted after a period of time, which varies up to 365 days and depends on the purpose of the specific cookie.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We use Google Analytics on this website. Google Analytics mainly uses first-party cookies to report on visitor (aka. user) interactions on Google Analytics customers’ websites. Users may disable cookies or delete any individual cookie. Learn more
In addition, Google Analytics supports an optional browser add-on that - once installed and enabled - disables measurement by Google Analytics for any site a user visits. Note that this add-on only disables Google Analytics measurement.

Google Analytics also collects Internet Protocol (IP) addresses to provide and protect the security of the service and to give website owners a sense of which country, state, or city in the world their users come from (also known as "IP geolocation"). Google Analytics provides a method to mask IPs that are collected (detailed below) but note that website owners have access to their users’ IP addresses even if the website owners do not use Google Analytics.

You can find the link to the Google Analytics data privacy and security policy, here

Who we share your data with

We do not share any personal data with anyone.

How long do we retain your data?

For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data?

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Visitor comments may be checked through an automated spam detection service.

How we protect your data

We do not collect personal data and process them besides the anonymised statistics from Google Analytics. No personal data exist there. Also, we keep the data from contact forms only to serve our prospective clients.

What data breach procedures do we have in place

We have in place a contact mechanism with our web hosting service to report immediately in case any data breach happens.

What third parties do we receive data from

We do not receive any third party data.